What is RXLive refund policy?

If you require a refund just simply email support@rxlive.co.uk or call us on 02083958629

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any).  We will pay the refund within 7 days after that day:

1. 1. • You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have provided a tracked returns label to return the goods; or
      • We receive the goods you returned to us, where you are in receipt on the goods; or
      • You provide us with a proof of return for the goods, where you have the goods but we have not yet received them.
      • We will refund you using the same means of payment as you used to pay for your order. Without limiting your cancellation rights in if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us.
      • Once we have confirmed the product defect or other problem, we will: Provide a full refund for any product that is not what you ordered;
      • Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
      • At your option, repair or replace the goods at our costs  (including the cost of postage), unless this would not be possible or would be disproportionally costly in circumstances, in which case we will refund to you the amount for the goods in questions.

We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods or NHS prescriptions that have been incorrectly charged.